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Why should I buy from you?
What is Ecrater?
Does Ecrater have encryption?
How do I place an order?
Why do you need my phone number and email address when ordering?
What are your accepted methods of payment?
Why does only Paypal and GoogleCheckout buttons show on the items and not the other payment methods?
What is Paypal?
What is GoogleCheckout?
What is RME [Revolution Money Exchange]?
What is Alertpay?
What is Amazon Payments [a.k.a Amazon Simple Pay]?
What is Moneybookers?
What is Obopay?
Are these payment methods that you accept safe to use?
Can't you accept a check or money order or a cashier's check?
How will my order ship and when?
Why is your shipping price a lot of money?
Do you ship internationally?
Do you combine shipping if I purchase more than one item?
When is payment due?
What is your return policy?
How do I leave feedback?
I have a question/problem?


Why should I buy from you?
View my repatoo profile: http://www.repatoo.com/user/tomorriscat/ and feel better knowing who you are dealing with. Reputation has become portable. Repatoo is a service where all of your feedback at auction/merchant sites are displayed on one page for convenience for buyers and sellers to do business with you in a trusted environment. Don't forget to also read the about, terms and contact pages. Links to those pages are on the bottom right hand corner.

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What is Ecrater?
eCRATER.com is both a free web store builder and a free online marketplace. Sellers can easily create their own free online store in minutes. Buyers can easily browse and compare between thousands of products. Ecrater is [near] perfect for those who don't want to use scripts like cubecart. Scripts are a hassle.

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Does Ecrater have encryption?
Yes. SSL (secure order protection, secure certificate or digital certificate) is a protocol for securely encrypting and transmitting electronic information between web servers across the Internet, and is the most popular method for ensuring the secure transmission of information. A locked security icon on the browser shows that the connection is encrypted. [This is directly from their help page: http://www.ecrater.com/help.php ]

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How do I place an order?
All you have to do is click on the Buy Now button on any item that you wish to purchase and the item will be added to your cart. You can view your cart anytime by clicking on View Cart [next to Categories and FAQ] near the top right hand corner of the page. Once you are done selecting the items you wish to purchase, go back to View Cart and click on Proceed to Checkout.

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Why do you need my phone number and email address when ordering?
That is the way Ecrater has set it up. Provide at the very least your email address so that I can notify you as to when I ship your order. If there is ever a problem with your order or shipment, your email address [or phone number] is the best way I have of contacting you. I do NOT sell personal information.

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What are your accepted methods of payment?
Currently I only accept RME [a.k.a Revolution Money Exchange], Paypal, Alertpay, Amazon Payments [a.k.a. Amazon Simple Pay], Moneybookers, Obopay and Google Checkout payments. They all accept credit cards and echecks [electronic check].

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Why does only Paypal and GoogleCheckout buttons show on the items and not the other payment methods?
That's the way Ecrater has it set up. Sellers ARE allowed to accept other payment methods. I also accept RME [a.k.a Revolution Money Exchange], Alertpay, Amazon Payments [a.k.a. Amazon Simple Pay], Moneybookers and Obopay. If you want to pay with other methods that I accept, you will have to contact me so that I can set up an invoice through one of the other payment methods.

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What is Paypal?
PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal is how individuals and businesses send and receive money online.

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What is GoogleCheckout?
Find it with Google, buy it with Google Checkout. No need to create multiple accounts and passwords. With Google Checkout you can quickly and easily buy from stores across the web and track all your orders and shipping in one place.

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What is RME [Revolution Money Exchange]?
Revolution MoneyExchange is an online alternative to cash and checks that provides an easy and secure way to send and receive money online between accountholders for free. It bills itself as an alternative to Paypal and its chief competitor, Google Checkout.

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What is Alertpay?
AlertPay [a Canadian company] is a free to join internet payment service allowing you to send and receive money online. Alertpay is very similar to Paypal.

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What is Amazon Payments [a.k.a Amazon Simple Pay]?
Amazon Payments is a payments service run by Amazon.com that allows users to send and receive payments securely.

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What is Moneybookers?
Moneybookers is an e-commerce business that allows payments and money transfers to be made through the Internet. It serves as an electronic alternative to traditional paper methods such as cheques and money orders. Moneybookers performs payment processing for websites, online auction sites, and other corporate users.

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What is Obopay?
Obopay is the most convenient way to send and receive money - fast! All you need is your mobile phone and the recipient's mobile number.

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Are these payment methods that you accept safe to use?
Yes. With any of them, you an shop online securely and conveniently using your debit or credit card, bank account or mobile phone-- all without sharing your financial details with the seller.

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Can't you accept a check or money order or a cashier's check?
I will NOT accept [paper] personal checks, money orders or cashiers checks due to the consistent fraud occurring with these methods. I will however accept an echeck [electronic check] through any of the payment methods I had mentioned above. Make note that echecks take 3-4 days to clear and I will not ship your order until the echeck clears.

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How will my order ship and when?
I ship orders out within 2 business days after payment is received. All orders are shipped using USPS, as it's the only service near me.

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Why is your shipping price a lot of money?
I have no control over the way the shipping matrix on Ecrater works. I know the weight displayed on some of the items is wrong. Please note that the shipping price does not mean faster service. For items that appear to be "low" in price, the shipping price makes up for what I would normally charge for items.

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Do you ship internationally?
Yes. I will ship to any country, giving some countries [no names need to be mentioned] the benefit of the doubt. International buyers are responsible for any taxes, duty, VAT or other fees levied by the governments of their respective countries of residence. Please make sure you know what the import regulations for your country are before making a purchase.

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Do you combine shipping if I purchase more than one item?
Yes. Once the items are in the shopping cart, you can see the shipping cost prior to purchase. I have no control over the way the shipping matrix on Ecrater works. Ecrater is not set up to refund shipping automatically. I will refund the excess shipping price once I ship your order out.

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When is payment due?
If I haven't received payment within three days, I reserve the right to cancel the sale, notify Ecrater of a deadbeat buyer [so that Ecrater can warn other sellers to beware] and relist the item so that other potential buyers have the opportunity to purchase the item.

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What is your return policy?
NO returns or refunds for earrings due to hygiene reasons. Make sure that you really want the earrings BEFORE you purchase them. NO returns or refunds for any of the herbal items in my store. For all other items, if you're not happy with your purchase, please let me know within 5 days of receiving the item if you wish to return it for a refund. I will issue the refund once I get the item back, minus shipping and handling fees, or any taxes, duty, VAT or other fees levied by the government of your country of residence. Shipping costs for returned items are the responsibility of the buyer, as are any export fees, duties, or taxes that may be levied by his or her country of residence. All items must be returned packed the same way they were shipped. They must also be returned in original, resaleable, and undamaged condition. If they aren't, I reserve the right to cancel the refund and file a bad buyer report with Ecrater.

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How do I leave feedback?
You receive an email from noreply@ecrater.com with a link at the time payment was made and you receive that email again about 20 days later. You must have the link in the email in order to leave feedback. Keep in mind that MANY mail systems put all noreply emails in the trash or spam folder--IF they deliver them at all. AOL is known for not delivering such emails. If you have any problems trying to leave feedback, contact me.

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I have a question/problem?
Feel free to contact me with any questions, requests, or any other inquiries at chicagobelowstudio at yahoo dot com I am happy to do a consignment with anyone who has items, but doesn't have the means or know how to market them.

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Last Updated: 6 Dec 2011 06:51:11 PST home  |  about  |  terms  |  contact
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